How to file a complaint against someone on xbox live

I got a game early. Am I allowed to stream it? Streaming a game prior to its release date can result in the revocation of certain Xbox Live privileges or an account suspension. Developers work extremely hard to create games that people want to play and put considerable time and energy into ensuring every game has a successful release. This includes announcements of features, game mechanics, and other news that can be disrupted or spoiled by pre-release streams.

I see other people streaming the game. Why are they allowed to? Some developers permit journalists and specific members of the community to stream games prior to their release dates. However, these individuals are typically subject to an agreement with the developer or publisher that reduces the risk of spoilers and ensures that the sections of the game that are demonstrated accurately represent the final product as intended by the publisher.

If you have not entered into an agreement with the developer or publisher and signed related documentation, streaming a game title prior to release can result in enforcement action. Enforcement Myths: Volume 3. Throughout human history, every culture has had myths, legends, and rumors. For information about other common enforcement misconceptions, make sure to check out our Enforcement Myths page.

I got suspended. Does this mean I lose all of my games? When a permanent account suspension is issued, XBLPET does not actively revoke an account's purchases or licenses or otherwise render existing content unplayable. Any content that has been downloaded and can be accessed without an internet connection can continue to be used by the affected account offline. However, once an account has been permanently suspended, it will not be able to re-download previous content or purchase new content.

This is because a permanent suspension completely blocks the account from accessing the Xbox Live service. Any digital licenses that are already downloaded remain intact, but keep in mind that any game titles or specific features that require online services will not be useable.

I don't have any prior suspensions. Shouldn't I be suspended for just one day? Many first-time violations result in hour suspensions, but if the offense is more severe or places more players at risk, a lengthier temporary suspension may be warranted. For more information about Xbox Live suspensions and how they impact accounts, visit our suspension overview page. How is this possible? This document includes a Code of Conduct that establishes the general rules that should be followed when using a wide-range of Microsoft products and services.

This includes a number of examples of prohibited conduct and content. These examples help illustrate the spirit of the rules, but as stated in the document, they are not meant to be a complete list of possible violations. However, there are other forms of negative speech that may be subject to enforcement, despite not being directed to one of these specific groups. For millions of gamers, Xbox Live offers a chance to connect with friends, compete against others, and enjoy some quality entertainment.

Transparency in the enforcement process is beneficial for everyone and we want every affected player to learn from the experience and contribute to Xbox Live in a positive way. We also want every customer to have confidence in the enforcement process and trust that it is working to improve their Xbox Live experiences.

When an enforcement is issued we send a notification email, and in the past players with questions have been able to contact XBLPET through our forums. During the review process participants can submit their questions directly to XBLPET agents who will provide an understanding that can only come from one-on-one interaction, explaining not only the type of Code of Conduct violation that occurred, but why we felt enforcement was necessary.

We will also take into account any new information provided by the player submitting the review. To learn more about the Case Review submission process, visit our overview page or examine your Enforcement History to see if you have any cases eligible for review.

Xbox Live Enforcement and Windows Windows 10 is an enormous milestone for Microsoft, PC users, and Xbox gamers alike. Not only does it introduce great features such as Microsoft Edge and Cortana, it also brings significant Xbox integration. With Xbox on Windows 10, you can keep up with your friends, activities, and achievements, capture clips and screenshots with Game DVR, and even stream Xbox One games to your Windows 10 device!

In many ways, Xbox on Windows provides a brand new experience, but existing players are going to feel right at home.

Because of this, we made sure to provide players with the same robust reporting capabilities expected when connecting from any Xbox console. Just as on Xbox One, you can file a complaint against any inappropriate player, message, activity feed item or comment, game clip, or screenshot. Every complaint type includes an optional text box, so you can provide as much detail about the violation as you see fit.

Consolidating these services under a single document promotes simplicity , privacy , and transparency. To learn more about the transition to the new services agreement and its benefits, check out the FAQ. Section 3 of the Microsoft Services Agreement features the Microsoft Code of Conduct, establishing the basic rules and guidelines for the use of Microsoft services. Curious how you should interpret these rules when playing online?

Our Code of Conduct page has been updated to outline how the Code of Conduct applies to conduct and content on the Xbox Live service. With the release of Windows 10, you have more ways to connect to Xbox Live and play with your friends, no matter where you are. This makes it all the more important that the Xbox Live enforcement experience remains consistent. Even as players connect from different devices, they all share the same Xbox Live service, so when a violation occurs the resulting enforcement typically applies to the affected account on every platform.

Generally, Xbox One and Xbox on Windows enforcements function in the same way. Though we strive for consistency, because Xbox One and Windows 10 were designed from the ground up with new technology some enforcement actions impact Xbox differently. To see exactly how certain enforcement actions impact an account on Xbox , Xbox One, and Xbox on Windows, check out our Enforcement by Platform page. Keep in mind, Xbox Live enforcement actions on Windows 10 are limited to your use of the Xbox app, Xbox Live-enabled game titles, and other Xbox on Windows functionality.

Enforcement actions, including device bans, do not limit the functionality of your Windows 10 device or your Microsoft Account. If an account violates the Code of Conduct and receives an enforcement, we want that player to know and understand why we had to take action. The Stay Safe section of enforcement. If a player receives an enforcement action they will also typically receive an email notification at the Microsoft Account associated with the Gamertag.

Just as some suspensions block accounts from signing in to an Xbox console, certain enforcement actions, including account suspensions , forced Gamertag changes , and device bans , may prevent you from signing into the Xbox app on Windows If you experience persistent issues attempting to sign in or use certain Xbox on Windows features, it may be due to an enforcement.

If you experience difficulties but do not have an active enforcement, try the following steps:. If you still experience persistent issues, please contact Xbox Support for further assistance. Enforcement Myths: Volume 2. We want to be open with the Xbox Live community and set the proper expectations about the enforcement process and the consequences of receiving a suspension.

Read on to learn the truth behind some common enforcement misconceptions, and view our complete list of enforcement myths here. Xbox blocks offensive Gamertags.

While some offensive terms for instance, unambiguous profanity and racial slurs are blocked and cannot be used in a Gamertag or profile, inappropriate Gamertags and profiles that use available terms may still be subject to enforcement action.

The Code of Conduct establishes that certain types of content, such as profanity, hate speech, references to illegal activities, and other controversial or sensitive topics are not permitted. Content that is designed to look similar to or otherwise suggest such topics is also inappropriate.

The vast majority of Gamertags are perfectly acceptable. If you encounter an offensive Gamertag or profile, please file a complaint. The Code of Conduct clearly outlines the rules of Xbox Live and establishes what content and behavior is not appropriate. In many cases, a suspension itself also acts as a warning. If you receive a suspension, please take a moment to think about the behavior that led to it and visit our Stay Safe section to understand how Code of Conduct violations negatively impact the Xbox Live community.

My roommate was playing when I got suspended. Can it be lifted? Xbox Live is a social platform, and we love hearing about players sharing their experience with friends and family. Xbox Live is at its best when everyone joins in the fun! However, as the owner of the account you are ultimately responsible for how the account is used, both good and bad.

If you wish to restrict usage of your account you can set up a passkey on Xbox or Xbox One. Not all of them, but it only takes a couple to spoil the program's trust with the public, by giving bad technical support.

Hey there, Twigleaf Twigs! I'm very sorry to see any issues with any Ambassadors! I will be sure to pass on this information to the Ambassador team. This thread is a little old. If you need assistance with any support issues, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.

Hello All I have experienced some extremely poor customer service from Xbox over the last week, and want to make a formal complaint in writing - however none of the live chat agents are willing to give me an email address or even postal addresses for this which is frankly ludicrous. Does anyone have these relevant details - I'm absolutely fuming right now with this!! This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question Report abuse. Details required :. Go to the gamertag with the inappropriate message, and then select More. Select Report message. Select Inappropriate message. Provide any additional information in the text box, and then select Report to Xbox. How long is my Xbox account banned for? Account suspensions will be issued for a very specific duration.

This can be for one day, 7 days or 14 days. If there are repeated violations though, then it can result in a permanent ban of the account or console.