Virgin broadband setup guide

We're sorry to hear that. Let's get it resolved for you. Take a look at some of our most popular Virgin TV help articles below:. Still having issues? Give us a call on the number in your QuickStart pack so we can help you further. If you're installing a Virgin TV V6 box for the first time then watch our handy video, or download our Installation Guide. Once you're all set up, why not take a few minutes to explore all the amazing features and content available on your Virgin TV service.

Once you're all set up, why not take a few minutes to explore all the amazing features and content available on your new Virgin TV box. Give us a call on on the number in your QuickStart pack so we can help you further.

Before you get started, take a look at the kit you've received. If you've got all the kit below, you're good to go! For the white co-axial cable, unscrew anti-clockwise, using the spanner provided if you need to.

Important note: If equipment return instructions have been provided, then we need it returned. A charge may be made to your account if equipment is unreturned. Phones by brand. SIM only deals. Family plan SIMs. Data roaming. My Virgin Media App. Business mobile. TV Edit. Virgin TV Go. Virgin Media Store. What should I watch? Football Fixtures. Switching broadband. Broadband postcode checker. Switch to Virgin Mobile.

Broadband Help. TV Help. Landline Help. Mobile Help. Moving Home. Help Getting Started. Self install broadband. Track Your Order. Return or Recycle Equipment. If your home is Virgin Media ready, you could set up our broadband, TV and landline services on your own with a QuickStart self-install box.

When it arrives, you should be able to get to work straight away provided everything at home, such as the location and condition of your wall socket, meets our requirements.

Get your QuickStart kit delivered to one of over 6, CollectPlus locations. We can deliver your new kit to any UK address, such as your home or workplace, as long as someone over 18 can sign for the package on the day of delivery. You can normally choose to have our QuickStart pack sent within three working days for the UK mainland, or within four working days if you live in Northern Ireland. The message will also contain a tracking code that you can click on for updates on where your order is.

You could also visit yodel. CollectPlus will accept the following forms of ID:. Simply make sure they have the email, collection code and barcode, as well as a form of ID from the list above. To contact CollectPlus, visit collectplus. To contact Yodel, visit yodel. This includes your kit, cables and an easy-to-follow guide to setting everything up on your own.

Then connect the plug into the nearest wall socket and switch it on. Please ONLY use the power adapter provided. For Hub 4 this may take around minutes the first time as the Hub needs to update its software. At the end of the boot up sequence, the light ring will be resting on solid white. Now you are ready to connect your devices. There's more help and tips for your new Hub in our Broadband Help section.

To find out how to get the best connection to your Hub see the following help articles:. We're sorry to hear this, but let's try and resolve it for you. See Troubleshooting your Virgin Media Hub for help. Still having issues? Give us a call on on the number in your QuickStart pack so we can help you further. For help with installing your replacement broadband kit, watch our handy video or follow the steps below:. To remove the white co-axial cable, unscrew anti-clockwise, using the spanner provided if you need to.

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